💻 IT Projects Portfolio

Overview

Welcome to my IT Projects Portfolio—a showcase of my hands-on experience in IT infrastructure, system administration, and network management. I've worked with tools and platforms like Azure, Active Directory, VPNs, DNS, OS Ticketing Systems, and file-sharing protocols to deliver secure, efficient, and reliable tech environments.

Key Focus Areas:

• Azure Administration: Managing cloud-based resources, access controls, and virtual machines.
• Active Directory & User Management: Overseeing authentication, user provisioning, group policies, and security protocols.
• OS Ticketing Systems: Implementing help desk workflows and improving incident response.
• VPN Configuration: Creating secure remote access environments for staff and admin users.
• DNS & Network Management: Troubleshooting domain resolution and optimizing network performance.
• File Shares & Permissions: Structuring data access using folder-level security and permissions management.
• Remote Desktop Protocol (RDP): Deploying and managing secure remote access setups for distributed teams.

Each project demonstrates my ability to troubleshoot, secure, and optimize IT systems—whether supporting users, managing infrastructure, or improving day-to-day operations.

Projects:

osTicket Part II - Post Installation Setup

osTicket Part I - Prerequisites & Installation

osTicket Part III - Tickets & Ticket Lifecycle

Deploying Active Directory Infrastructure in Azure

Network File Shares & Permissions